Medical Office Assistant (casual)

PHS Community Services Society is hiring a casual Medical Office Assistant (MOA).

Under the direction of the Nurse Manager, the MOA works as part of an interdisciplinary healthcare team serving a vulnerable population in a confidential, compassionate and holistic way. Within the context of a client- and family-centered care model, the MOA provides a variety of administrative and clerical support tasks.

The supportive PHS Health Care medical team includes more than 13 GPs and addiction specialists, 20 nurses, two social workers and dedicated medical office assistants. We are part of PHS Community Services Society, which provides low barrier housing and community supports to marginalized people in Vancouver’s Downtown Eastside. We have a unique model where clinical care is provided through embedded clinics in PHS housing and Columbia Street Community Clinic. In addition, PHS Health Care runs monthly Hep C and women’s health clinics, as well as access to various other in-house specialist clinics, including internal medicine and neurology.

Why work here?

PHS is recognized as North American leaders in low barrier housing and harm reduction services. Our healthcare team, under the guidance of Medical Director Dr. Christy Sutherland, are respected innovators in opioid use disorder treatment.

You will be a valued member of the team, working with colleagues who respect your input.

PHS Health Care is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Receives and directs clients to appropriate area; responds to general telephone enquires and/or directs callers to appropriate health care providers; arranges for client transportation as needed.
  • Provides a key role in ensuring a welcoming and positive experience through client engagement and a client-focused approach.
  • Provides routine information to clients including appointment and referrals details.
  • Works in a fee for service model; extensive knowledge of the MSC Payment Schedule, medical billing process, third party insurance billing and claim reconciliation.
  • Provides administrative support to clinic physicians and nurses including requisitions, appointments, pharmacy follow-up, plans and billing; information, documents, procedures etc.
  • Updates and coordinates schedules for physicians and medical residents on the clinic calendar and in OSCAR EMR.
  • Liaises with other healthcare providers to ensure all prescriptions, referrals, results, and appointments are managed appropriately.
  • Experience providing professional and confidential support in a medical environment is essential.

Education and experience

  • Grade 12 graduate.
  • Has graduated from a recognized program holding a MOA diploma/certificate.
  • Two years’ recent, related experience.
  • Proficiency with Microsoft Office (Word, Excel etc.); ability to keyboard 50 words per minute.
  • Electronic Medical Record experience is a requirement. OSCAR experience a strong asset.
  • Ability to work both independently and collaboratively as a member of a multidisciplinary team.
  • Experience working with marginalized populations; strong knowledge of and commitment to a harm reduction philosophy.
  • Strong interpersonal skills; working knowledge of conflict resolution, de-escalation and crisis intervention techniques.
  • Strong listening skills; ability to be non-judgmental, patient, and flexible.

Terms of employment

Job type: Casual. Day shifts. (No evenings or nights.)

Salary: $24.76 p/h plus 10 per cent in lieu of benefits.

This is a unionized position under CUPE 5536.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.

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