IT Support Technician (temp)


PHS Community Services Society is hiring a temporary IT Support Technician.

Reporting to the Manager of Technology, the Information Technology (IT) Support Specialist assists in onsite and off-site information management and computing systems providing enterprise-wide IT support for all departments and all levels of staff.

Why work here?

PHS is recognized as North American leaders in low barrier housing and harm reduction services. Our healthcare team, under the guidance of Medical Director Dr. Christy Sutherland, are respected innovators in opioid use disorder treatment. We continue to innovate with flexible safe supply models.

You will be a valued member of the team, working with colleagues who respect your input.

PHS Health Care is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Answering and documenting support calls and emails in a personable and professional manner.
  • Assisting staff with the installation, configuration and ongoing usability of desktop & laptop computers, mobile devices, peripheral equipment and software.
  • Identifying, anticipating, isolating and resolving hardware and software problems.
  • Escalating issues to the appropriately technician, manager or external vendor (if applicable).
  • Troubleshooting software and hardware used and supported by PHS.
  • Diagnosing and repairing hardware issues, including laptops, desktops, mobile phones and other electronic devices.
  • Accessing software updates, drivers and knowledge bases.
  • Creates and contributes to technical support documentation and reports, such as user guides, manuals and procedures.
  • Conducts training programs and seminars and trains users in the operation of computer equipment and software applications.
  • Performing hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications and testing fixes to ensure problems have been adequately resolved.
  • Performing preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
  • Setting up new equipment according to policies and standards.

Education and experience

  • Three to five years of related professional experience.
  • Knowledge of computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers and mobile devices.
  • Solid customer service, interpersonal and communication skills, both written and verbal.
  • Ability to remain calm in high-pressure emergency situations.
  • Able and willing to learn new as well as existing technologies.
  • Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware and peripherals.
  • Strong understanding of the IT principles & practices, hardware and software related to the installation, maintenance, and troubleshooting of small to medium-sized IP Networks.
  • Experience with Mac OS X & iOS Platforms required.
  • Apple Certified Mac Technician (ACMT) certification an asset.
  • Windows support experience an asset.
  • Experience with A/V equipment and access control & camera systems an asset.
  • Ability to explain concepts and procedures to non-technical users.
  • Experience installing, configuring, migrating and upgrading operating systems and software, using primarily standard financial, business and administrative application practices.
  • Experience installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware.
  • Experience troubleshooting and solving hardware and software problems; Instructing users on new or upgraded computer applications and hardware.
  • Using initiative and independent judgment within established guidelines and procedures.
  • Diploma or Bachelor’s Degree related to Networking or Systems Administration an asset
  • ITIL Certification an asset.
  • Other certifications (CompTIA, Microsoft, etc.) an asset.

Terms of employment

Job type: This is a temporary, unionized, regular full-time position available until the return of the incumbent.

Salary: $39.72 p/hr.

Schedule: Monday to Friday, 9 am – 5 pm.

This is a unionized position under CUPE 5536.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.


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