Social worker – Case Manager (temp)


PHS Community Services Society is recruiting a temporary social worker to manage a complex and varied caseload.

The Case Manager is a registered social worker who reports directly to the site’s project operations manager and works as part of a multidisciplinary healthcare team to provide a variety of treatment and case management services.

Outcomes are required to be inclusionary and flexible for individuals with mental illness and concurrent disorders (i.e., addictions), to meet the needs of the resident and to provide integration and continuity across the care continuum.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Works within and collaborates with the internal team to develop assertive case management strategies that will support the clients/residents’ well-being, health, development and community integration. Networks with community resources to facilitate appropriate referrals.
  • Ensures resident referrals are followed up and supported (i.e., accompanied) as needed. Performs key duties such as intake, mental health and/or substance use assessments/treatment planning, crisis intervention, consultation, individual counselling, education, and support groups to facilitate resident’s individual well-being and integration into the community, and to coordinate resident access to services.
  • Records assessments, care plans, referrals and case notes according to professional standards.
  • Identifies applicable community resources for clients, contributes to the effectiveness and development of community resources and planning with clients for care and support in accordance with their health needs.
  • Within a multidisciplinary team context, provides continuity of care across the continuum by liaising with team members, developing/evaluating care plans and coordinating, implementing clinical interventions, evaluating client outcomes based on client goals for care, coordinating ongoing care and supporting transition.
  • Consults, confers and collaborates with multidisciplinary team members, physicians, educational resources and other health care professionals to achieve excellence in client-centered education and research.

Education and experience

  • Degree in Social Work (BSW) plus two (2) years’ recent experience working with marginalized adults with mental health, substance use and behavioral needs.
  • Current full registration with the British Columbia College of Social Workers.
  • Local area travel may require the use of personal vehicle. Valid BC Driver’s License.
  • Demonstrated understanding and deep commitment to utilizing a trauma-informed approach and evidence-based practices.
  • Demonstrated understanding of and ability to work in an intensive community/residential environment, maintaining a high level of empathy and compassion while understanding and implementing compassionately informed boundaries.
  • Profound understanding and appreciation of community-based therapeutic endeavours, including an understanding of marginalization/alienation and its impact on well-being and wellness.
  • Demonstrated listening and information-seeking skills that promote communication and lead to a cooperative approach to problem-solving within a multidisciplinary setting.
  • Physical ability to perform the duties of the position.
  • Basic computer literacy to operate a computerized resident care information system and word processing, spreadsheet, Internet and e-mail software.

Terms of employment

Job type: Temporary.

Hours: Full-time – 37.5 hrs/wk

Schedule: Monday to Thursday, 8 am – 5:30 pm.

Location: Alexander Street Community – 111 Princess St.

CA: Health Science Professionals (HSP)

Wage: HSP Grid 12: $41.04 – $51.27 depending on years of experience.

Note: Must have a degree in Social Work (BSW). Must have current full registration with the British Columbia College of Social Workers.

**Please note this is a Temporary Position until return of incumbent**

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.


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