Sheltering and Outreach Project Operations Manager

PHS Community Services Society is looking for a Sheltering and Outreach Project Operations Manager for a frontline role with people experiencing homelessness in Vancouver.

The Sheltering and Outreach Project Operations Manager (POM) will be responsible for oversight of the sheltering and outreach continuum, ensuring effective tenant, shelter guest, and participant relations. They will demonstrate a focused commitment to the low- and no-barrier approach.

This position will work in collaboration with key internal and external stakeholders to achieve excellence in sheltering and housing. This role requires regular hours worked on site in the specifically assigned projects, as well as response to emergent situation as needed.

Want to know if it’s for you?

Here’s a behind-the-scenes view of the job duties of the related Mental Health Worker post, filmed at our New Fountain Shelter:


Why work here?

PHS is recognized as North American leaders in low barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

PHS hires from within and there are opportunities to progress within the organization.

Generous benefits package. (Includes pension.)


Job duties include (but are not limited to):

  • Responsible for communicating job expectations, training, mentoring, coaching and developing staff. Provides work direction, assignment of duties and conducts regular employee evaluations. Applies progressive discipline as required.
  • Strong knowledge of and compliance with the collective agreements, OH&S and all other employee policies and procedures.
  • Participates in grievance processes and other labour relations matters when necessary.
  • Responsible for staff timesheet punches and shift adjustments, filling schedule vacancies and overseeing last-minute shift coverage.
  • Produces work schedules and monitors attendance of the shelter team. Allocates daily work assignments and responsibilities.
  • Supervises, develops and trains employees. Monitors work performance.
  • Responsible for the effective and supportive communication between staff, shelter guests, community agencies, and service providers.
  • Initiates a coordinated response in crisis situations and immediately notifies senior management.
  • Ensures the shelters are consistently well-maintained and works with the maintenance team and building staff across the Vancouver continuum to achieve the highest standards of building conditions in terms of home support and pest control, utilizing both internal and external resources for best results.
  • Maintains the overall occupational health and safety program, ensuring all staff are properly trained and operating in accordance with the law and established best-practice processes. Facilitates WorkSafe and OH&S inspections, incident reviews, and follow-up. Ensures Violence Risk Assessments are complete and up to date.
  • Represents the Employer at OH&S committees as needed.
  • Oversees specific project budgets, performing variance analysis, and reporting to senior management.
  • Prepares assigned shelter sites for City of Vancouver fire inspections.

Education and experience

We are looking for people from all walks of life. The ideal candidate for this role has the following qualifications and skills:

  • Bachelor’s Degree in a relevant area with five to seven years’ management experience or equivalent combination of education, training, and experience.
  • Knowledge of budget management.
  • Demonstration of superior interpersonal skills with a preference to working as part of a team.
  • Ability to exhibit cultural sensitivity and empathy.
  • Excellent communication and conflict-resolution skills.
  • Excellent judgment in crisis situations.
  • Strong knowledge and practical understanding of harm reduction approaches.
  • Candidate must undergo a criminal record check, and must be eligible to work in Canada.
  • WCB Level One First Aid and CPR.
  • A valid BC Driver’s License is considered an asset.
  • Experience of home support and pest control certifications are considered as assets.

Terms of employment

Job type: Full-time, permanent.

Salary: From $40.50 per hour.

Schedule: Thursday, Friday, Saturday, Sunday, 2 pm – 12 am.

Benefits: Extended health and dental care, life and disability insurance. Employee assistance program. Pension.

Start date: Immediate.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve.  We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff.  We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.

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