Vancouver & Victoria

Home Support Worker (Casual)


PHS Community Services Society is looking for casual Home Support Workers to fill a variety of frontline positions supporting marginalized people at our properties in both Vancouver and Victoria. (We’re recruiting for both cities.)

Home Support Workers work as part of a collaborative team and provide daily supports including cleaning of resident rooms, laundry, de-hoarding, harm reduction, safety and security measures and crisis intervention. In this position, you are the first to respond to and assess emergency situations, particularly overdose response. This position involves working days, and sometimes weekends, but not nights.

PHS is expanding the casual pool due to ongoing growth and opening new residential units and support programs. We’re looking for people who work hard, think on their feet, and operate seamlessly as part of a team.

For more of an idea about PHS frontline roles, see the videos featuring Victoria and Vancouver staff talking about the related Mental Health Worker position.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

PHS hires from within. Client-facing roles provide foundational skills for individuals looking to progress within the organization.

Flexible scheduling. Our scheduling is completed monthly, with the opportunity to take additional hours at shorter notice, if it suits you. (You will not be on call.)

It’s a CUPE 5536 union position. Weekend premiums apply, and there’s access to our family assistance program.


Job duties include (but are not limited to):

  • Clean resident rooms and maintains daily shift reports and checklists.
  • Foster a sense of community by supporting residents’ self-esteem (through role modelling and other techniques).
  • Assisting with various tasks associated with transitions of residency: orientation of new tenants, moving, connection with services, assessing needs, and collection of personal information on occasion.
  • Listen and respond to residents’ concerns, questions and requests in a respectful manner. Responsible for de-escalating hostile interactions between tenants. Brings matters to management as needed.
  • Respond to overdoses.
  • Monitor and assist with residents’ pets in the building.

Education and experience

We are looking for people from all walks of life. Different types of experiences are valued at PHS, including volunteer and lived experience. The ideal candidate for this role has the following qualifications and skills:

  • Current First Aid and CPR certification is required.
  • 1 – 2 years’ experience working with marginalized populations an asset.
  • Need a non-judgmental, compassionate, harm reduction approach.
  • Class 5 Driver’s Licence preferred.

An equal combination of education, training and experience is acceptable.

Terms of employment

Salary: $30.46 p/hr plus 10 per cent in lieu of benefits. Weekend premiums.

Scheduling: Weekdays, sometimes weekends. (However, we don’t have enough weekend shifts if that’s your only availability.)

This is a unionized position under CUPE 5536.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

To comply with current Public Health Orders, some positions within PHS must be staffed by individuals who are fully vaccinated for COVID-19 or have an approved medical exemption. Proof of vaccination status will be required for successful applicants for positions covered by the order.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.


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