Supportive Housing Programs Operations Manager


PHS Community Services Society is recruiting a Project Operations Manager (POM) for our Portland Hotel.

Reporting to a senior manager of housing, the Portland Hotel POM is responsible for the management and general operations of the project. The POM provides leadership, supervision, performance management and direction, including discipline and termination. This position will serve as the PHS housing team’s main point person for all Vancouver Coastal Health Housing First referrals for the Portland Hotel, Alexander Street Community, Regal Hotel, and Woodwards Community.

This role requires regular hours worked on-site in the specifically assigned buildings, as well as providing response to emergent calls in these and other projects as needed. As an excluded manager, this role is responsible for day-to-day coaching, training, and discipline of any CUPE 1004 staff working at designated projects.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Responsible for communicating job expectations, mentoring, coaching and developing staff. Provides work direction, assignment of duties and conducts regular employee evaluations. Applies progressive discipline as required.
  • Investigates work conduct and staff performance issues and facilitates any necessary remedial action or progressive disciplinary action up to and including termination.
  • Participates in grievance processes and other labour relation matters, including labour management meetings.
  • Responsible for filling unfilled schedule vacancies and last-minute shift coverage, reviewing schedules in advance to identify potential upcoming issues.
  • Collaborates with the senior managers to review and create job descriptions and job postings as necessary.
  • Responsible for staff timesheet punches and shift adjustments.
  • Assesses resident needs for a safe, supportive, respectful and quality environment and supports staff to initiate and manage day-to-day services designed to meet these needs.
  • Responsible for effective and supportive communication between staff, residents, community agencies and service providers.
  • Directs and delegates assignment of tasks to project managers and frontline staff to ensure that PHS policies and procedures are adhered to.
  • Responsible for ensuring resident intake forms are completed.
  • Responds to escalated resident concerns and complaints.
  • Initiates a coordinated response in crisis situations and immediately notifies senior management.
  • Ensures that the buildings are consistently well-maintained.
  • Oversees specific project budgets, responsible for monitoring expenditures, performing variance analysis, and reporting to senior management.
  • Prepares assigned building sites for City of Vancouver fire and building maintenance inspections. Identifies building issues and works to ensure building operations are of a high quality.
  • Represents the employer at occupational health & safety committees as needed.
  • Strong knowledge of the collective agreements, OH&S and all other PHS employee policies and procedures.
  • Facilitates WorkSafeBC inspections, incident reviews, and follow-up.
  • Maintains strict confidentiality of employee information and all matters regarding current and future operational planning, decision-making, and organizational proprietary interests.

Education and experience

The ideal candidate for this role has the following qualifications and skills:

  • Five to seven years of management experience.
  • Bachelor’s degree in a relevant area or equivalent experience.
  • Knowledge of budget management.
  • Demonstration of superior interpersonal skills with a preference to working as part of team.
  • Proven ability to be highly self-motivated, demonstrate initiative and recommend changes, when required to improve operations.
  • Ability to demonstrate cultural sensitivity and empathy.
  • Excellent communication and conflict resolution skills.
  • Excellent judgement in crisis situations.
  • Strong knowledge and practical understanding of harm reduction approaches.
  • WorksafeBC-approved Level One First Aid and CPR.

Terms of employment

Position term: Regular, full-time.

Salary: $84,240.

Benefits: Extended healthcare, dental, vision care, municipal pension plan.

Schedule: Sunday, Monday, Tuesday, Wednesday, Thursday, 8 am – 4 pm

This is an excluded permanent full-time role.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.