Senior Human Resources Advisor


PHS Community Services Society is hiring a Senior Human Resources Advisor.

Reporting to the human resources manager, this role acts as the primary point of contact for Vancouver-based employees and managers for all HR-related issues. The Senior HR Advisor is responsible for the recruitment of all Vancouver-based employees, for coordinating and delivery of onboarding/training to new hires, for coaching and progressively disciplining (and terminating) staff in Vancouver.

The Senior Advisor assists and coaches excluded managers in the disciplinary process for permanent staff and assists managers with leaves and return-to-work coordination.

Experience and knowledge applying HEABC collective agreements is considered a strong asset. This position has access to an extensive range of confidential and sensitive employee information from both the HR and finance departments, and so is bound by confidentiality.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Responsible for the recruitment, hiring, on-boarding, training, and retention of employees at the Vancouver PHS locations, in conjunction with the HR department team and program/project managers.
  • Provides direct oversight and works alongside the HR team during the job posting and scheduling process; anticipates upcoming staff shortages and coverage issues and assists project managers in the recruitment of new staff.
  • Supports the development and delivery of employee training programs; ensures processes for mandatory training completion and tracking are effective and consistent.
  • In consultation with the HR manager, develops/updates/rewrites job requirements and job descriptions for all union and non-union positions, and maintains organized filing systems.
  • Employee / labour relations: the interpretation and administration of terms & conditions of employment and collective agreements, including implementation of changes negotiated through HEABC.
  • Investigates work issues for employees and manages the progressive discipline process, up to and including termination; advises and supports managers in writing adverse reports and delivering disciplinary meetings.
  • Supports the grievance process by conducting preliminary research into grievance issues. and work closely with the HR manager to resolve grievances pertaining to Vancouver in a timely manner.
  • Coach leaders and employees in effective performance management, including goal setting, review process, effective feedback, and employee development.
  • In conjunction with the disability management advisor, manage and coordinate all aspects of injury/illness claims processes, including short and long-term disability claims, WorkSafeBC claims, absence management, and Enhanced Disability Management Program.
  • Engage as a member of the Occupational Health and Safety Committee, and partner with other members of the team to ensure the organization is meeting all health and safety regulations and requirements.

Education and experience

The ideal candidate for this role has the following qualifications and skills:

  • Bachelor’s degree in human resources or related field such as business administration with additional human resources education.
  • CPHR designation (or working towards) is an asset.
  • Minimum of five years of progressive work experience as a Human Resources Generalist.
  • Experience in labour relations, and labour management.
  • Must be able to demonstrate core competencies of the PHS mandate and approach to care and harm reduction.
  • Experience/working knowledge of HEABC collective agreements considered a strong asset.
  • Excellent conflict de-escalation skills.
  • Knowledge of WorkSafeBC/OHS programs & procedures and critical incident reporting required.
  • Active learner; keeps informed about legislation, regulations, industry trends, technology and protocols.
  • Excellent organizational & multi-tasking skills in a dynamic fast-paced HR environment.

Terms of employment

Job type: Permanent, full-time.

Salary: $80,000 – $85,000 per annum.

Benefits: Extended healthcare, dental, vision care, municipal pension plan.

Schedule: Monday-Friday, 9 am – 5 pm. In office to start, with a potential for a hybrid work model following successful training/probationary period.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff.  We particularly encourage applications from Indigenous individuals.

[Back to Careers.]