Programs Operations Manager - Onsite


PHS Community Services Society is recruiting a Programs Operations Manager (POM) to oversee the Onsite withdrawal management/early recovery facility.

Reporting to the Senior Manager of Programs, the POM is responsible for the management of Onsite Detox (the second floor), Onsite Transitional Housing (third floor), and Supportive Independent Living Services (located offsite).

This position works closely with Vancouver Coastal Health (VCH) in a multi-disciplinary setting to co-manage all operations and emergency issues relating to operating a withdrawal management program under the Community Care and Licensing Act.

Focusing on risk mitigations, the POM will provide regular assessment, tracking, reporting, and follow-up of program goals and services, ensuring contractual and licensing adherence, and staff management.

In addition to PHS’s harm reduction approach to withdrawal management and supported recovery at Onsite, this position will take a leadership role in the successful delivery of new initiatives including the integration of safe supply treatment within a withdrawal management setting, as well as new aftercare alumni programs that support residents in their return to community.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Responsible for the recruitment, onboarding, training and retention of employees
  • Coaches staff on developmental plans and conducts regular performance reviews.
  • Ensures effective employee relations and risk management, meets required deliverable deadlines, and works in collaboration with key internal and external stakeholders to achieve excellence in programs and related services within a complex multi-site environment.
  • Directly supervises coordinators, mental health workers, independent contractors and directs work for all staff and volunteer activities associated with the sites.
  • Establishes a positive rapport with our VCH partners, ensuring the continuance of programs in alignment with funder mandate and community need.
  • Responsible for employee attendance management including timesheets, absences due to injury or illness and shift adjustments, filling unfilled schedule vacancies and last-minute shift coverage, reviewing schedules in advance to identify potential upcoming issues and collaborating closely with the coverage team.
  • Responsible for ensuring compliance with collective agreements and all other employee policies and procedures.
  • Investigates work conduct and staff performance issues and facilitates any necessary remedial action or progressive disciplinary action, up to and including termination, through participation in grievance processes and other labour relation matters.
  • Responsible for adhering to all licensing requirements and mandates under the Community Care and Licensing Act for detox and supportive recovery programs.
  • Responsible for the effective and supportive communication between staff, participants, volunteers, community agencies and service providers, maintaining respectful, responsive working relationships with VCH, service providers and community partners.
  • Responsible for oversight of monthly billing to the Ministry of Social Housing Development.
  • Liaises with partner organizations and outside agencies in supporting participants’ access to community-based services including housing, health care, social services, financial aid, and supportive
  • Responds to escalated participant concerns and complaints.
  • Initiates a coordinated response in crisis situations and immediately notifies senior management.

Education and experience

The ideal candidate for this role has the following qualifications and skills:

  • Bachelor’s Degree in a relevant area and five to seven years of management experience or equivalent combination of education, training, and experience.
  • Knowledge of budget management.
  • Demonstration of superior interpersonal skills with a preference to working as part of a team.
  • Proven ability to be highly self-motivated, demonstrated initiative and recommend changes when required to improve operations.
  • Ability to exhibit cultural sensitivity and empathy.
  • Excellent communication and conflict-resolution skills.
  • Excellent judgment in crisis situations.
  • Strong knowledge and practical understanding of harm reduction approaches.
  • Candidate must have valid BC Driver’s License and clean driving abstract.
  • WCB Level One First Aid and CPR.

Terms of employment

This is an excluded permanent full-time role.

Hours: 40 hrs/week.

Schedule: Monday to Friday, 9 am to 5 pm.

Salary: $90,000.

Benefits: Extended healthcare, dental, vision care, municipal pension plan.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.


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