Programs Operations Manager - Insite


PHS Community Services Society is recruiting a Programs Operations Manager (POM) for the Insite supervised drug consumption site.

Reporting to the Senior Manager of Programs, the POM is responsible for the management of Insite and Insite Safe Supply within the PHS Community Services Society programs continuum. This position works closely with Vancouver Coastal Health Authority (VCH) in a multi-disciplinary setting to co-manage operations and respond to emergency issues.

Focusing on risk mitigations, the POM will provide regular assessment, tracking, reporting, and follow-up of program goals and services, ensuring contractual and licensing adherence, and staff management.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Responsible for the recruitment, onboarding, training, and retention of employees.
  • Coaches staff on developmental plans and conducts regular performance reviews.
  • Ensures effective employee relations and risk management.
  • Establishes a positive rapport with our Vancouver Coastal Health Authority (VCH) partners, ensuring the continuance of programs is in alignment with funder mandate and community need.
  • Responsible for employee attendance management including timesheets and last-minute shift coverage.
  • Responsible for ensuring compliance with the collective agreement and all other employee policies and procedures.
  • Investigates work conduct and staff performance issues and facilitates any necessary remedial action or progressive disciplinary action up to and including termination through participation in grievance processes and other labour relations matters.
  • Responsible for the effective and supportive communication between staff, participants, volunteers, community agencies and services providers.
  • Liaises with partner organizations and outside agencies in supporting participants’ access to community-based services including housing, healthcare, social services, financial aid, and supportive employment.
  • Responds to escalated participant concerns and complaints.
  • Initiates a coordinated response in crisis situations and immediately notifies senior management.
  • Maintains the overall Occupational Health and Safety (OH&S) program, ensuring all staff are properly trained and operating in accordance with the law and established best practice.
  • Represents the Employer at internal OH&S sub and central committees, harm reduction meetings, and external funder and community stakeholder meetings.
  • Oversees specific program budgets, responsible for monitoring expenditures, performing variance analysis, and reporting to senior management.
  • Works with senior managers to monitor and report on program deliverables, program evaluation and outcomes, and participate in strategic program planning based on community feedback.

Education and experience

The ideal candidate for this role has the following qualifications and skills:

  • Bachelor’s Degree in a relevant area and five to seven years of management experience or equivalent combination of education, training, and experience.
  • Knowledge of budget management.
  • Demonstration of superior interpersonal skills with a preference to working as part of a team.
  • Proven ability to be highly self-motivated, demonstrated initiative and recommend changes when required to improve operations.
  • Ability to exhibit cultural sensitivity and empathy.
  • Excellent communication and conflict-resolution skills.
  • Excellent judgment in crisis situations.
  • Strong knowledge and practical understanding of harm reduction approaches.
  • WorkSafeBC Level One First Aid and CPR.

Terms of employment

This is an excluded permanent full-time role.

Schedule:  Tuesday, Wednesday, Thursday, Friday, Saturday, 9 am – 5 pm

Benefits: Extended healthcare, dental, vision care, municipal pension plan.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.