Supportive Housing Programs Operations Manager – Coverage


PHS Community Services Society is recruiting a Project Operations Manager (POM) to provide coverage at our Vancouver supportive housing and program locations.

Reporting directly to the senior manager of housing, the Coverage Project Operations Manager (POM) will work closely with Vancouver PHS housing project and program managers, senior managers and all staff. As an excluded manager, this role is responsible for day-to-day coaching, hiring, training and discipline of CUPE 1004 staff.

This role will work out of all Vancouver PHS sites and travels to any site in need during the shift. It is responsible for emergent calls and coverage issues in both Housing and Program projects. This position works closely with senior managers, other excluded POM roles, as well as the HR Team to ensure that the needs of the organization are met.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Responsible for employee attendance management including: timesheets; absences due to injury or illness; shift adjustments; calling/texting out unfilled shifts and schedule vacancies; overseeing last-minute shift coverage; reviewing schedules in advance to identify potential upcoming issues and collaborating closely with the rest of the coverage team.
  • Responsible for the recruitment, onboarding, training and retention of employees.
  • Coaches staff on developmental plans and conducts regular performance reviews.
  • Responsible for sending staff home when necessary.
  • Directly supervises Mental Health Workers, independent contractors and directs work for all staff associated with the sites.
  • Responsible for composing a nightly report for the management teams on staffing and resident/participant/shelter guest incidents or concerns that emerge throughout the shift.
  • Responsible for ensuring compliance with collective agreements and all other employee policies and procedures.
  • Ensures that the buildings/sites are physically well-maintained and that all policies are full complied with (room checks, guest sign-in).
  • Investigates work conduct and staff performance issues and facilitates any necessary remedial action or progressive disciplinary action up to and including termination through participation in grievance processes and other labour-relations matters.
  • Responsible for effective and supportive communication between staff, participants, peers, community agencies and service providers.
  • Liaises with partner organizations and outside agencies in supporting residents’/participants’ access to community-based services including housing, health care, social services, financial aid, and supportive employment.
  • Initiates a coordinated response in crisis situations and immediately notifies senior management.
  • Reviews and ensures that operations manuals and program procedures are up-to-date at each site.
  • Maintains the overall Occupational Health and Safety (OH&S) program, ensuring all staff are properly trained and operating in accordance with the law and established best practice.
  • Represents the Employer at internal OH&S sub and central committees, harm reduction meetings, and in external funder and community stakeholder meetings.
  • Oversees specific program budgets, responsible for monitoring expenditures, performing variance analysis, and reporting to senior management.

Education and experience

The ideal candidate for this role has the following qualifications and skills:

  • Bachelor’s degree in a relevant area and five to seven years of management experience or equivalent combination of education, training, and experience.
  • Knowledge of budget management.
  • Demonstration of superior interpersonal skills with a preference to working as part of a team.
  • Proven ability to be highly self-motivated and show initiative.
  • Ability to exhibit cultural sensitivity and empathy.
  • Excellent communication and conflict-resolution skills.
  • Excellent judgment in crisis situations.
  • Strong knowledge and practical understanding of harm reduction approaches.
  • Candidate must have valid BC Driver’s License and clean driving abstract
  • WorkSafeBC Level One First Aid and CPR.

Terms of employment

This is an excluded permanent full-time role.

Hours: 40 per week.

Salary: $84,240.

Benefits: Extended healthcare, dental, vision care, municipal pension plan.

Schedule: includes weekends and nights, schedule will vary (flexibility is required).

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.