Maintenance Project Operations Manager


PHS Community Services Society is recruiting a Project Operations Manager (POM) for our maintenance program.

The Maintenance POM reports to the Senior Manager of Maintenance and operates under the strategic guidance of the Director of Housing. The Maintenance Manager is responsible for directing maintenance staff, managing expenditures and reporting on task progress and completion.

This role is responsible for organizing, assigning and completing maintenance tasks for room remediation and move-in readiness in an efficient, safe, and timely manner.

The Maintenance Manager ensures maintenance processes and procedures are coordinated with the de-hoarding team, pest control and facilities management. This position is responsible for after-hours on-call.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Responsible for communicating job expectations, training, mentoring, coaching and developing staff. Provides work direction, assignment of duties and conducts regular employee evaluations.
  • Strong knowledge of and compliance with the collective agreements, OH&S and all other employee policies and procedures.
  • Investigates work conduct and staff performance issues and facilitates remedial action or progressive disciplinary action, up to and including termination.
  • Participates in grievance processes and other labour relations matters when necessary.
  • Responsible for filling unfilled schedule vacancies and last-minute shift coverage, reviewing schedules in advance to identify upcoming issues. Works with the coverage team.
  • Responsible for staff timesheet punches and shift adjustments.
  • Produces works schedules and monitors the attendance of maintenance workers. Allocates daily work assignments and responsibilities.
  • Ensures that quality standards are being met, completes inspections and responds to deficiencies. Establishes remedial action plans for problem areas.
  • Addresses complex maintenance-related issues or problems (including those that are unanticipated).
  • Manages work orders in Arcori and ensures maintenance staff are engaging with and utilizing Arcori and new ticket systems.
  • Works closely with the housing team in resolving urgent maintenance problems, defining ongoing maintenance requirements, and participates in completing long-term asset management-related maintenance planning.
  • Liaises with external suppliers/vendors regarding equipment and services.
  • Provides input on the maintenance portion of the annual operating budgets.
  • Responsible for the maintenance and operation of building security systems.
  • Ensures urgent response to emergency maintenance situations and acts as a liaison between staff, residents, service contractors and emergency services as required.
  • Performs various administrative duties.

Education and experience

The ideal candidate for this role has the following qualifications and skills:

  • Bachelor’s degree or industry certification (e.g., Red Seal, Master Carpenter).
  • Five to seven years of management experience.
  • Knowledge of budget management.
  • Demonstration of superior interpersonal skills with a preference for working as part of a team.
  • Proven ability to be highly self-motivated, demonstrate initiative and recommend changes.
  • Excellent communication and conflict-resolution skills.
  • Non-violent crisis intervention certification.
  • WorkSafeBC Level One First Aid and CPR.
  • Solid understanding of property management systems and an ongoing willingness to learn new software applications and systems as required.
  • Extensive knowledge of facility repair and maintenance processes.
  • Ability to allocate and schedule staffing resources.
  • Exceptional attention to detail; advanced analytical and problem-solving skills and ability to find and implement imaginative, cost-effective and practical solutions to maintenance challenges.

Terms of employment

This is an excluded permanent full-time role.

Hours: 40 per week.

Schedule: Saturday, Sunday, Monday, Tuesday and Wednesday (although training may occur Monday – Friday).

Salary: $84,240.

Benefits: Extended healthcare, dental, vision care, municipal pension plan.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.

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