Food Services Manager, Vancouver


PHS Community Services Society is looking for a manager of our successful and fast-moving food services program.

The Manager of Food Services reports to senior managers of housing and programs and is responsible for the effective and efficient operations of the PHS Food Services. Responsibilities include budgetary and cost controls with purchasing, service deliveries and inventory control of supplies.

This position plans, organizes, directs and controls operations across all PHS kitchens, providing more than 1600 meals per day. This role assesses capacity and conducts detailed planning for service expansion as new projects and programs are added.

The Food Services Manager will need to be available for after-hours scheduling.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Responsible for hiring, communicating job expectations, training, mentoring, coaching and developing staff. Provides work direction and conducts regular employee evaluations.
  • Strong knowledge of and compliance with the collective agreements, OH&S, and PHS employee policies and procedures.
  • Investigates work conduct and staff performance issues. Facilitates remedial action or progressive disciplinary action, up to and including termination.
  • Participates in grievance processes and other labour relations matters when necessary.
  • Responsible for filling unfilled scheduled vacancies and last minute shift coverage. Reviews schedules in advance to identify upcoming issues. Works with the Coverage Team.
  • Schedules and monitors attendance. Responsible for staff timesheet punches and shift adjustments.
  • Promotes teamwork and a positive atmosphere.
  • Responsible for designing the food production and delivery systems for Food Services. Centralizes food purchasing and distribution to project and program sites.
  • Sets operating standards in PHS kitchens ensuring quality control and continuous quality improvement. Recommends adjustments to staffing levels.
  • Assesses workflow efficiency of Cook Coordinators, Cooks, and Food Service Workers.
  • Ensures menus and recipes comply with nutritional guidelines. Ensures expectations for programs that are funded to observe dietary restrictions are met. Enlists the services of a registered dietician to perform menu reviews.
  • Ensures systems and logistics for meal delivery to projects and programs is prioritized and that meals are delivered to projects and programs on-time, each day.
  • Ensures Food Safe standards are met. Completes inspections and establishes remedial action plans for problem areas. Ensures staff Food Safe certificates are up-to-date.
  • Works closely with Housing and Programs management on issues/feedback related to food quality, and resident satisfaction.
  • Liaises with external suppliers and vendors regarding equipment purchases and repairs.
  • Responsible for coordinating the care and maintenance of kitchen equipment.
  • Researches, drafts and submits grant proposals. Liaises with community groups, such as the Greater Vancouver Food Bank, about food donation opportunities.
  • Makes cost-effective purchases of supplies and services. Makes recommendations regarding the Food Services operating budget. Monitors and adjusts expenditures.
  • Liaises with external vendors, suppliers and local resources to procure food. Sources wholesale/low cost/local food.
  • Works with the Health and Safety Advisor to conduct accident and injury reports in compliance with OH&S and WorkSafeBC regulations.

Education and experience

The ideal candidate for this role has the following qualifications and skills:

  • Bachelor’s degree or industry certification in Food and Hospitality or Nutritional Sciences.
  • Five to seven years of food service and nutrition management experience.
  • Knowledge of budget management.
  • Demonstration of superior interpersonal skills with a preference to working as part of a team.
  • Proven ability to be highly self-motivated, demonstrate initiative and recommend changes, when required to improve operations.
  • Excellent communication and conflict resolution skills.
  • Demonstrated leadership, interpersonal and team-building skills.
  • Demonstrated ability to exercise good judgement and promote harmonious, respectful working relationships.
  • Exceptional attention to detail; advanced analytical and problem-solving skills and ability to find and implement imaginative, cost-effective and practical solutions to food program challenges.
  • Non-violent crisis intervention certification.
  • WCB Level One First Aid and CPR.
  • Valid Food Safe level 2.

Terms of employment

This is an excluded permanent full-time role.

Hours: 40 per week.

Schedule: Monday to Friday, 9

Salary: $84,000 – $90,000

Benefits: Extended healthcare, dental, vision care, municipal pension plan.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.

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