Certified Dental Clinic Receptionist/Administrator

PHS Community Services Society is hiring a Certified Dental Clinic Receptionist/Administrator to assist in the overall delivery of services provided by the Portland Community Dental Clinic (PCDC)

The PCDC provides comprehensive oral health care to individuals residing or working in Vancouver’s Downtown Eastside, regardless of ability to pay. Emphasis is on providing services to those who experience barriers to health and dental care due to living in poverty, being medically compromised, experiencing mental health challenges, being chemically dependent, having history with the criminal justice system, or facing stigmas and bias due to culture, race, ethnicity, gender or working in the sex trade.

The Dental Office Administrator oversees the delivery of administrative support services for the dental clinic. It involves working as part of an interdisciplinary team that provides high-quality, comprehensive dental care. This position is responsible for overall clinic operations and requires proficiency with database management, strong administrative skills, and an ability to uphold confidentiality while working with patients with complex care needs.

Why work here?

PHS is recognized as North American leaders in low-barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PCDC is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Seawall. There are good transit links – we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.


Job duties include (but are not limited to):

  • Responsible for overall office operations, including supervising staff and delegating work accordingly, ensuring patient needs are met.
  • Ensures effective customer relations, including patient scheduling, maintaining waitlists, and triaging walk-ins. Manages all customer service issues.
  • Maintains dental records, performs data entry, verifies coding, and coordinates follow-up procedures and third-party professional services. Monitors expenditures under assigned budget and organizational policies.
  • Performs accounts receivable functions including billing, collecting, reconciling and consolidating insurance and patient revenues, insuring acquisition of all outstanding insurance and patient payments and compiling accurate reports. Prepares banking deposits and performs banking functions.
  • Coordinates and reconciles accounts payable, applying awareness of budgetary constraints, monitors budgets and follows up on variances with the finance department.
  • Supervises staff, assigning work, providing feedback and evaluation, determining training requirements.
  • Resolves staffing problems, including calling in casual staff and from temporary agencies, to ensure appropriate staffing levels.
  • Assists in recruitment and selection of staff, reviewing and screening applications, developing interview questions, participating on interview panels. Develops, evaluates and implements clinic policies, procedures and standards according to professional and Infection Prevention and Control (IPAC) and WorkSafe, ensuring safety and sanitization of the clinic for patients/staff.
  • Works with supervisor to manage health authority, BCDA, Ministry, UBC endowment and student placement contracts, ensuring that operations comply with contractual obligations, tracking finances, compiling reports, ensuring all reporting deadlines are met, and flagging discrepancies and recommending solutions to meet contractual obligations.
  • Oversees purchases, receipt, storage and distribution of all equipment, including PPE, and makes recommendations for purchase, lease, replacement and disposal.
  • Monitors maintenance and repair of facility and equipment in compliance with dental operational procedures, contracts suppliers and repair services, researches costs and consults with senior manager, making recommendations on purchases and repairs.

Education and experience

  • Must have dental reception certification.
  • Must have previous dental office management experience (minimum two years) or combination of education and experience.
  • Must have experience supervising staff.
  • Ability to communicate effectively, both verbally and in writing.
  • Must have excellent time management skills.
  • Ability to work independently and in cooperation with others.
  • Knowledge and experience with dental terminology and insurance procedures. Ability to operate dental equipment.
  • Knowledge of principles and practices related to accounting and budget management.
  • Knowledge of general office procedures.
  • Computer knowledge: Exan/Mercedes Power Practice and Power Chart.
  • Knowledge and/or awareness of the Downtown Eastside (history, organizations, services, issues and politics) is an asset.

Terms of employment

Job type: Permanent, full-time. (37.5 hrs/week.)

Schedule: Monday – Friday, 9 to 5.

Salary: $33.71 p/hr

Benefits: Extended healthcare, dental, vision care. Pension.

This is a unionized position under CUPE 5536.

Successful applicants will be required to complete a criminal records check.

PHS strives to create an inclusive and welcoming workplace that reflects the community we serve. We seek a diversity of skills, knowledge, backgrounds, and professional and lived experience in our staff. We particularly encourage applications from Indigenous individuals.

How to apply

Send your resume to  today! Please include a cover letter identifying the position title you are applying for, and the qualities and competencies that would make you a suitable candidate.

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